Cancellation Policy

At Enchanted Coffee Tours, we understand that travel plans can change unexpectedly. Here's our cancellation policy:

- Cancellation at least 4 days before the tour date: You will receive a full refund.

- Cancellation made between 2 and 3 days in advance: You will receive a 50% refund.

- No refunds will be issued for cancellations made less than 24 hours before the scheduled pick-up time of the tour.

We appreciate your understanding and cooperation. Please feel free to reach out to us if you have any questions or need assistance with your booking. Your satisfaction is important to us, and we're here to make your travel experience as smooth as possible. Thank you for considering Enchanted Coffee Tours for your Colombian adventure!

Our Policies

Environmental Commitment

1. Respect for Nature: We deeply respect the delicate balance of nature and the diverse lives that make up each ecosystem. Our tours prioritize minimal disruption to wildlife and their habitats.

2. Sustainable Promotion: We do not print advertising material. Our promotion is conducted through digital platforms, such as social networks and our website. We actively strive to minimize our carbon footprint by reducing paper usage.

3. Digital Documentation: To reduce paper usage, we employ digital documentation wherever possible. This includes booking confirmations, itineraries, and communication with our travelers.

4. Alternative Routes: During our tours, we choose alternative routes when feasible to protect animal life, minimize environmental impact, and avoid contributing to excess traffic.

5. Rejecting Wildlife Trade: We vehemently reject illegal and unsustainable wildlife trade, abiding by the principles set forth in Law 1608 of 1978. Our tours encourage the observation and appreciation of wildlife in its natural habitat, fostering an understanding of the importance of conservation.

Our environmental policy reflects our dedication to preserving the natural beauty and biodiversity of Colombia, ensuring that our travelers enjoy meaningful experiences while treading lightly on the Earth. Thank you for joining us in our commitment to responsible travel and environmental stewardship.

Social Responsibility

Working hand by hand with local families and communities is something we love and enjoy.

As part of our sustainable policy, LandVenture Travel supports the conservancy of cultural attractions and social patrimony at our touristic destinations. Law 1336 of 2009.

LandVenture Travel rejects exploitation, pornography, sex tourism and all forms of sexual abuse of minors and contributes to the fulfillment of the law 1336 of 2009.

If you have any suspicions or happen to know any of these cases please report it immediately to the ICBF (Colombian Institute for Children’s Welfare) 24/7 line 01 8000 112 440 or report anonymously through the website www.teprotejo.org

100% a Colombian company

All of our staff is Colombian.

We believe there’s no better tour guide that locals, people with a hole life to share and stories to tell.

Safety and Reliability Policy

At Enchanted Coffee Tours, the safety and well-being of our travelers are paramount. To ensure your peace of mind, we have established the following safety and reliability measures:

1. Vehicle Maintenance: We maintain our vehicles in optimal condition, regularly conducting inspections and servicing to prevent mechanical issues and accidents.

2. Transparent Itineraries: We provide travelers with clear and detailed itineraries, outlining the journey's expected duration, activities, and any restrictions related to age, health, and weather. Our aim is to keep you well-informed and prepared for your adventure.

Our commitment to safety and reliability is unwavering, and we continuously strive to enhance your travel experience while prioritizing your security. Your well-being is our top concern as we explore the captivating beauty of Colombia together.

Sustainability Policy

It’s part of our company policy to promote sustainable tourism where the principles of the NTS-TS 003 Sectorial Technical Norm and the legal requirements that regulate tourism in Colombia are respected and adopted.

We commit to cultivate within our values the hiring of local guides and local services, the support of small businesses and commerce, the entailment of local families to our itineraries, a fair pay for their services and fair trade practices.

In this direction, it’s our duty and responsibility to ensure environmental care and assume compromises for improvement at a socio-cultural, economic and environmental scope that allow our itineraries and tour operation be a sustainable aggregate.

This tourism policy will be updated every time that the applicable legislation and our tourism activity requires it.

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